Privacy Policy

Courierwala ("we", "our", or "us") provides shipping and logistics software services. This Privacy Policy explains how we collect, use, store, and protect information when you use our application and related services.

We are committed to handling data in a secure and privacy-safe way, and to collecting only information required to provide app functionality.

1. Information We Collect

• Account and business details such as name, email, phone number, business name, and account role.
• Shipping and order details such as pickup/drop addresses, package details, and shipment identifiers.
• Transaction and billing related information required to process app usage and payments.
• Technical and usage data such as device/browser details, logs, and diagnostics used to maintain and improve app reliability.

2. How We Use Your Information

• To provide and operate our shipping tool services.
• To process shipments, pickups, tracking, and delivery workflows.
• To provide support, troubleshoot issues, and prevent fraud.
• To comply with legal, tax, and regulatory obligations.
• To improve app performance, security, and user experience.

3. Data Sharing

We do not sell personal information. We share information only when necessary:

• With logistics and courier partners required to fulfill shipments.
• With payment and infrastructure providers needed to run our services securely.
• When required by law, legal process, or valid government request.

4. Data Security

We use reasonable technical and organizational safeguards to protect information in transit and at rest, including secure transport mechanisms (such as HTTPS/TLS), access controls, and monitoring.

5. Data Retention

We retain data only for as long as needed to provide services, support operational needs, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You may request access, correction, or deletion of your data.

Depending on your jurisdiction, you may also have rights to object to certain processing or request data portability.

7. Third-Party Services

Our services may integrate with third-party platforms and APIs. Their handling of data is governed by their own privacy policies and terms.

8. Policy Updates

We may update this Privacy Policy from time to time. Material updates will be reflected by revising the effective date above.

9. Contact Us

For privacy questions or requests, please contact us at:
support@courierwala.com